Terms of Service

Effective Date: September 25, 2025

Welcome to InsightCore. These Terms of Service govern your use of our website and business intelligence services. By accessing our website or engaging with our services, you agree to be bound by these terms. Please read them carefully before proceeding.

1. Service Usage Terms

1.1 Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and truthful information in all communications and forms
• Use our services only for lawful business purposes
• Respect intellectual property rights and confidentiality obligations
• Refrain from attempting to gain unauthorized access to our systems or data
• Not interfere with or disrupt the operation of our website or services

1.2 Permitted Uses

You may use our website to:

• Browse information about our business intelligence services and capabilities
• Submit inquiries through contact forms for consultation requests
• Access publicly available resources, case studies, and service descriptions
• Engage with our team regarding potential business intelligence projects

1.3 Prohibited Activities

You must not:

• Use automated systems or software to extract data from our website without permission
• Transmit viruses, malware, or any other malicious code
• Impersonate another person or organization
• Violate any applicable local, national, or international laws
• Attempt to reverse engineer, decompile, or disassemble any aspect of our services
• Use our services to compete with us or replicate our business intelligence methodologies

2. Account and Access Terms

2.1 Service Engagement

Access to certain business intelligence services requires a formal service agreement. Upon engagement, you are responsible for:

• Providing necessary information and access to data sources required for project execution
• Maintaining the confidentiality of any access credentials or sensitive information shared
• Designating authorized representatives for project communications and decisions
• Notifying us promptly of any security concerns or unauthorized access

2.2 Client Responsibilities

As a client or prospective client, you are expected to:

• Ensure data provided to us is accurate, complete, and legally obtained
• Comply with all data protection and privacy regulations relevant to your organization
• Cooperate with our team during discovery, implementation, and support phases
• Respect project timelines and communication protocols established in service agreements

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate access to our services if you violate these Terms of Service, engage in fraudulent activity, or if continuation of services would expose us to legal or reputational risk. In such cases, we will provide reasonable notice unless immediate action is required for security or legal reasons.

3. Service Availability and Limitations

3.1 Service Uptime and Maintenance

We strive to maintain continuous availability of our website and services, however:

• Scheduled maintenance may temporarily interrupt access, with advance notice provided when possible
• Unplanned downtime may occur due to technical issues, security incidents, or circumstances beyond our control
• We do not guarantee uninterrupted or error-free operation of our website or services
• Performance may vary based on internet connectivity, browser compatibility, and other technical factors

3.2 Feature Availability

Service features and capabilities may vary based on:

• The specific service package or engagement scope agreed upon
• Technical requirements and infrastructure of your organization
• Data quality, structure, and accessibility
• Regulatory or compliance constraints applicable to your industry or region

3.3 Geographic Considerations

Our primary service area is Cyprus and the European Union. While we may consider projects in other regions:

• Service availability outside our primary region is subject to our discretion
• Additional considerations may apply regarding data residency, legal compliance, and time zone differences
• Certain features or methodologies may not be available in all jurisdictions

3.4 Service Modifications and Updates

We reserve the right to modify, update, or discontinue any aspect of our services at our discretion. When practical, we will provide advance notice of significant changes that may impact your use of our services. Continued use of our services after such changes constitutes acceptance of the modifications.

5. Service Fees and Payment Terms

Fees for business intelligence services are established in individual service agreements. General payment terms include:

• Payment Schedule: Fees are typically structured with initial deposits and milestone-based payments as outlined in service agreements
• Currency: All fees are quoted in Euros unless otherwise specified
• Late Payment: Overdue payments may result in suspension of services and may incur additional fees
• Refunds: Refund policies are specified in individual service agreements and depend on project stage and deliverables completed

6. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Proprietary business information, methodologies, and trade secrets
• Client data, analytics findings, and business intelligence insights
• Technical specifications, system architectures, and implementation details
• Financial terms, pricing structures, and commercial arrangements

Confidentiality obligations continue beyond the termination of our business relationship and are subject to exceptions required by law or with explicit written consent.

7. Limitation of Liability

To the maximum extent permitted by law:

• InsightCore shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our services
• Our total liability shall not exceed the fees paid for the specific service giving rise to the claim
• We are not responsible for decisions made based on analytics or insights provided, as final business decisions remain the responsibility of the client
• We are not liable for data quality issues arising from source data provided by clients or third parties

8. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Cyprus and the European Union. In the event of disputes:

• We encourage good-faith negotiations to resolve issues amicably
• If resolution cannot be achieved, disputes shall be subject to the jurisdiction of the courts in Limassol, Cyprus
• For clients in other EU member states, certain consumer protection rights under EU law may apply

9. Changes to Terms of Service

We may revise these Terms of Service periodically. Material changes will be communicated through our website or direct notification. Continued use of our services after changes are posted constitutes acceptance of the revised terms. The "Effective Date" at the top of this document indicates the most recent update.

10. Contact Information

For questions about these Terms of Service or to discuss service agreements: